Frequently Asked Questions

What are your shipping costs?

Flat Rate Shipping

 

Sydney metro – $10

Brisbane metro – $10

Melbourne metro – $10

Rest of Australia – $15

 

Per Case Shipping

 

Northern Territory – $75

Western Australia – $40

South Australia – $40

 

Free shipping on orders over $250 (Excludes orders to NT, WA and SA)

Please note the shipping cost for magnums is 2 x the amount listed above.

 

NO DELIVERY ZONES

 

We cannot deliver to the following postcodes:

 

4605, 4713, 4816, 4825, 4830, 4871, 4876, 4895 4874,

What are your shipping terms and conditions?

You may order any mix of products you wish.

 

Single gift packs of champagne.

 

Minimum orders are packs of 6 and 12

 

NO DELIVERY  ZONES

 

WE CANNOT DELIVER TO THESE POST CODES

 

4605, 4713, 4816, 4825, 4830, 4871, 4876, 4895

 

Any deliveries requiring redeliver, or a redirection from an address provided by yourself to a new address provided by the recipient, will incur an additional charge.

 

Artisan Wines reserve the right to request further information such as photo ID and credit card information for validation of age, identity and address for security and delivery purposes. Failure to comply with requests for further information may result in cancellation of the order in question.

What if I'm not home when my wine is delivered?

If you miss out your wine, an extra charge will be applied to redeliver it.

Can I cancel my order?

Yes, you can cancel the order if has not been finalised yet. Otherwise, you have to pay for an extra charge to unpack (if it’s packed) / return (if it leaves the warehouse).

 

The best way is to call / email us.

Do you ship internationally?

Not at this time, unfortunately.

How long do I have to wait for delivery?

3-14 days depending on your postcode and location.

What payment methods do you accept?

Visa, Mastercard, Amex and PayPal.